# Refund Policy — Mailery

Effective date: July 9, 2026
Contact: support@mailery.co

This policy covers payments to Mailery (mailery.co), operated by
Hasna Tools. All payments are
processed by Stripe. This policy is part of the Terms of Service
(/legal/terms) and does not limit any non-waivable rights you have under
local consumer law.

## 1. Monthly subscriptions (Pro, Scale)

- **Cancel anytime.** Cancel in the Stripe customer portal. Cancellation takes
  effect at the end of the current billing period; you keep access and your
  monthly allowance until then.
- **No prorated refunds** for a partially used billing month, except where
  required by law or in the situations listed in Section 3.
- **First-charge guarantee:** if you cancel within **14 days of your very
  first subscription charge** and have used fewer than 100 of that month's
  credits, we will refund that first charge in full on request.

## 2. One-time usage-credit packs

- **Unused packs:** a credit pack is refundable in full within **14 days of
  purchase** if none of its credits have been spent.
- **Partially used packs** are not refundable, except in the situations listed
  in Section 3.
- Credits have no cash value, are not transferable between accounts, and are
  forfeited when you delete your account or when your account is terminated
  for material breach (except where prohibited by law).

## 3. Always refunded

- **Billing errors:** duplicate charges, charges after a completed
  cancellation, or amounts that do not match the published price.
- **Undelivered service:** credits charged for actions the platform failed to
  perform (failed parses are already auto-refunded to your credit balance).
- **Extended outages:** if the Service is materially unavailable for more than
  72 consecutive hours, you may request a prorated refund for the affected
  period.

## 4. EU/UK consumers — right of withdrawal

If you are a consumer in the EU/EEA or UK, you have a statutory 14-day right
of withdrawal for online purchases. By purchasing a subscription or credit
pack you request immediate performance of the digital service; if you withdraw
within 14 days, we refund the amount paid minus a proportionate charge for
credits already consumed. The unused-pack and first-charge refunds in
Sections 1–2 apply in addition to, and never reduce, these statutory rights.

## 5. How to request a refund

Email support@mailery.co from your account email with the charge date and
amount (a Stripe receipt number helps). We respond within 5 business days;
approved refunds are returned to the original payment method via Stripe,
typically within 5–10 business days. Please do not open a card chargeback
before contacting us — it freezes the account while the dispute is
investigated.

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- Terms of Service: /legal/terms
- Privacy Policy: /legal/privacy
- Refund Policy: /legal/refunds