Terms of Service

Effective date: July 9, 2026 · Contact: support@mailery.co

1. Who we are and what these terms cover

These Terms of Service (the "Terms") govern your use of Mailery, the hosted email identity service available at mailery.co (the "Service"), operated by Hasna Tools ("Mailery", "we", "us"). By creating an account or using the Service you agree to these Terms. If you use the Service on behalf of an organization, you represent that you have authority to bind that organization, and "you" refers to it.

The published mailery CLI and SDK packages are licensed separately under the Apache-2.0 license; these Terms cover only the hosted Mailery service.

2. The Service

Mailery provides email identity for agents: tenant accounts, hosted mailboxes, message storage and sync, custom sending/receiving domains, API keys, CLI/MCP/SDK access, and billing. We may improve or change features over time; we will not materially reduce the core Service you have paid for during a paid period without notice.

3. Accounts and security

• You must provide accurate account information and keep your password and API keys confidential.
• You are responsible for all activity under your account and API keys. Revoke keys you no longer use.
• You must be at least 16 years old (or the age of digital consent in your jurisdiction) to use the Service.
• Notify us promptly at support@mailery.co of any suspected unauthorized access.

4. Acceptable use — anti-abuse and anti-spam

You must not use the Service to:

• send unsolicited bulk email (spam) or email that violates CAN-SPAM, GDPR/ePrivacy, CASL, or other applicable law;
• send from domains you do not own or are not authorized to use, or impersonate any sender;
• distribute malware, phishing, or fraudulent content, or infringe intellectual-property or privacy rights;
• probe, disrupt, or overload the Service or attempt to access other tenants' data;
• resell the Service without our written agreement.

Sending through customer domains is gated by our deliverability and DMARC ramp checks, and we may pause outbound sending automatically on bounce/complaint signals. We may suspend or restrict accounts that threaten the integrity or deliverability of the platform, with notice where practicable.

5. Your content

You retain all rights to email messages, attachments, domains, and other content you store in the Service ("Customer Content"). You grant us a limited license to host, process, transmit, and display Customer Content solely to operate and secure the Service (including AI parsing features you invoke). We access Customer Content only to provide the Service, comply with law, or address abuse and security issues.

6. Billing: subscription and credits

• Paid plans are monthly subscriptions (currently Pro at $20/month and Scale at $99/month) with included monthly sending volume; a free tier is available. Prices are in USD, exclude applicable taxes, and current tiers are published on the pricing page.
• One-time credit packs can be purchased in addition to a subscription. Credits are consumed by metered actions (for example message parsing, digests, and hosted sending).
• Payments are processed by Stripe; we do not store full card numbers.
• Subscriptions renew automatically each month until canceled. You can cancel anytime via the Stripe customer portal (Billing → Customer portal); cancellation takes effect at the end of the current billing period.
• Credits — monthly subscription grants and purchased credit packs — do not expire while your account is active. Your balance only decreases through usage.
• Credits have no cash value except as described in the Refund Policy.
• We may change pricing with at least 30 days' notice; changes apply from your next billing period.

7. Termination and account deletion

• You may stop using the Service at any time and may delete your account via DELETE /api/v1/account (from the CLI). An active subscription must be canceled in the Stripe customer portal first.
• Account deletion permanently removes your tenant, users, sessions, API keys, mailboxes, messages, attachments, labels, domains, and credit balance, as described in the Privacy Policy. Deletion is irreversible.
• We may suspend or terminate accounts for material breach of these Terms (including abuse and non-payment). Where practicable we will give notice and a chance to cure. Upon termination for breach, unused credits are forfeited except where prohibited by law.

8. Service availability and support

We operate the Service for high availability, but the Service is provided without a formal SLA at this time. Support is available at support@mailery.co; we aim to respond within two business days.

9. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. EMAIL DELIVERY DEPENDS ON THIRD PARTIES (RECEIVING SERVERS, DNS, PROVIDERS) THAT WE DO NOT CONTROL, AND WE DO NOT WARRANT THAT ANY MESSAGE WILL BE DELIVERED, PARSED, OR CLASSIFIED CORRECTLY. AI-GENERATED SUMMARIES AND CLASSIFICATIONS MAY BE INACCURATE AND ARE NOT ADVICE.

10. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, OR DATA. OUR AGGREGATE LIABILITY ARISING OUT OF THE SERVICE IS LIMITED TO THE AMOUNTS YOU PAID US IN THE TWELVE MONTHS BEFORE THE CLAIM. NOTHING IN THESE TERMS EXCLUDES LIABILITY THAT CANNOT BE EXCLUDED UNDER APPLICABLE LAW (INCLUDING CONSUMER RIGHTS IN THE EU/EEA/UK).

11. Indemnity

You will indemnify us against third-party claims arising from your Customer Content or your breach of Section 4 (Acceptable use), except to the extent caused by our own breach of these Terms.

12. Data protection

Our processing of personal data is described in the Privacy Policy, including the subprocessor list, retention periods, and your GDPR rights (export via GET /api/v1/account/export, erasure via account deletion). If you need a Data Processing Agreement for your organization, contact support@mailery.co.

13. Changes to these Terms

We may update these Terms. For material changes we will give at least 14 days' notice by email or an in-product notice. Continued use of the Service after the effective date constitutes acceptance. If you do not agree, stop using the Service and delete your account.

14. Governing law and disputes

These Terms are governed by the laws of the United States, excluding conflict-of-law rules, and disputes are subject to the exclusive jurisdiction of courts located in the United States, without limiting mandatory consumer protections that apply in your country of residence.

15. Contact

Hasna Tools
Email: support@mailery.co